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Showing posts from January, 2018

Six Mantras to follow exception customer satisfaction

With the wide spread of internet and technology, the consumer today has immense access to product knowledge and in turn greater visibility of the features and services of the product. One of the biggest challenges of the changing business dynamics is the customer satisfaction. Customer satisfaction is the key for the success of any business idea. You satisfy your customers, you are always on the front foot. Customer satisfaction is a long and ongoing process. It demonstrates the companies’ customer retention policies. Here are the six mantras to follow and execute customer satisfaction by the customer service representatives. #1 Quality the Norm: Ensure your company customer service representatives build and propagate the culture of quality service when interacting with the customer digitally. The quality of service provided in the online environment can nurture positive branding for the products. In-short, qualitative product demonstration can aid you to achieve your business goals …